Authentic Above-and Beyond Customer Service can Pay Dividends and present Challenges!
In their second year of business, the UPS Store in Bainbridge Ohio has been quietly and effectively serving the needs of small businesses and consumers since 2018. Services include a wide array of printing, shipping and packing, mailboxes, shredding, faxing and scanning.
Business had been steadily growing for owners Gayle and Ardeshir Agahi since opening their store in the Heinen’s Plaza in Bainbridge.
But then a seemingly insurmountable business challenge presented an opportunity to meet the needs of a customer. While this challenge was handled quietly, the story of their service delivery was picked up by NPR, Local and national news.
Hear about this real Case Study in managing and delivering on customer expectations, and learn the challenges that preceded their delivery, as well as the aftermath of achieving national recognition.
PO Box 27
Chardon, Ohio 44024
